Terms and Conditions

Hotel operator, seated at registered address not available.

Company ID: — · Tax ID: —.

Establishment: Hotel ViBee Liptov***, Nová 272, 032 03 Liptovský Ján, Slovakia.

Contact: hello@vi-bee.sk · +421 948 998 302.

These terms apply to all reservations of accommodation and related services (breakfast, dinner, add-ons) made through the website, email or telephone.

Individual group contracts and special-rate plans may contain different conditions; the individual written agreement then prevails.

A reservation becomes binding once (i) the non-refundable reservation deposit of 10% of the total stay price has been credited to the operator's account and (ii) the hotel has confirmed receipt of the payment in writing.

Submitting the reservation form alone does not constitute a binding reservation or confirmation that the payment has been received.

Prices are stated in EUR including VAT at the statutory rate. A detailed breakdown (room, meals, add-ons) is provided in the confirmation.

Prices do not include the local accommodation tax unless otherwise stated in the confirmation.

A non-refundable reservation deposit equal to 10% of the total reservation price is required to confirm the reservation. The deposit forms part of the total price and is deducted from the remaining balance due at check-in.

By paying the deposit, the guest confirms the reservation in a binding manner and accepts the Terms and Conditions and Cancellation Policy applicable to the reservation.

If the guest cancels the reservation, the deposit is not refunded regardless of when the cancellation is submitted, subject to mandatory statutory rights. The 48-hour deadline applies exclusively to the right to request one free date change and does not create a right to a refund.

The deposit is payable by bank transfer using the details provided in the confirmation email. The remaining balance is due at the latest upon arrival unless otherwise agreed in the confirmation.

Amounts paid above the deposit do not automatically become non-refundable; if the guest cancels, such amounts are settled according to the confirmed reservation terms and mandatory law.

The guest may request 1 free change of reservation dates if the request is received at least 48 hours before the original scheduled check-in time. The change is subject to availability and to written confirmation by the hotel.

"Free" means that no administrative fee is charged for the change. It does not mean guaranteed availability, preservation of the original price, automatic approval, or a right to a refund.

If the new stay is more expensive, the guest pays the difference. If it is cheaper, the remaining unpaid balance is reduced; the non-refundable deposit is not refunded for this reason.

The paid deposit is transferred to the approved new dates and remains non-refundable.

Once fewer than 48 hours remain before the original scheduled check-in time, neither a free nor a paid date change is available under the standard policy. The original reservation dates remain valid.

A no-show is treated as an unused reservation; the paid deposit is not refunded.

Reservations may be cancelled in writing (email) or via the link in the confirmation email (guest card). The paid reservation deposit is not refunded regardless of when the cancellation is submitted.

Amounts paid above the non-refundable deposit are refunded without undue delay, unless a separately disclosed non-refundable rate or individual agreement applies.

If the guest fails to arrive on the day of check-in without notice, the reservation is treated as unused and the deposit is not refunded.

In case of early departure, the price for the unused nights is not refunded unless otherwise agreed at check-out.

If the hotel cannot provide the confirmed accommodation for reasons attributable to it, the guest is offered: (a) a full refund of amounts paid for the unavailable service, or (b) alternative dates accepted by the guest, or (c) comparable alternative accommodation accepted by the guest.

The guest is not obliged to accept an alternative.

Check-in: 15:00. Check-out: by 10:00.

The guest must present a valid ID upon arrival. The operator may refuse accommodation only on legitimate grounds permitted by law, the accepted accommodation rules and safety requirements.

The guest agrees to comply with the accommodation rules, to protect the operator's property and to respect quiet hours. The guest is liable for damage caused on the hotel premises to the extent provided by generally binding regulations.

Prices and conditions of additional services (breakfast, dinner, rentals, stay with a dog) are listed on the hotel website and in the reservation confirmation. Children are welcome under the conditions stated for each room / apartment type.

Complaints must be sent in writing to hello@vi-bee.sk. Complaints are handled within the statutory 30-day period.

Rights arising from defective performance and from applicable consumer protection legislation are not affected by these terms.

Extraordinary circumstances (e.g. force majeure, state restrictions) are assessed individually in accordance with mandatory law and the actual circumstances. The hotel may approve an exceptional transfer, credit or refund, but such a decision does not change the standard policy.

Guest personal data is processed in compliance with the GDPR solely for the purpose of the reservation and the provision of accommodation. The data is not shared with third parties except for mandatory reporting (local tax, foreigner police).

The statutory 14-day right of withdrawal for distance contracts generally does not apply to accommodation booked for a specific date or period, to the extent provided by applicable law.

Mandatory consumer rights, rights arising from defective performance and rights in the event that the hotel cannot provide the confirmed accommodation remain unaffected.

A consumer has the right to request redress from the operator if not satisfied with how a complaint was handled. If the operator rejects the request or fails to reply within 30 days, the consumer may file a proposal for alternative dispute resolution with an ADR body under Act No. 391/2015 Coll., including the Slovak Trade Inspection (www.soi.sk).

Relations between the guest and the operator are governed by the laws of the Slovak Republic.

The operator reserves the right to change these terms; confirmed reservations are governed by the wording in force at the time of their confirmation.

These terms are effective as of the date indicated above in the version specified.