Cancellation & Refund Policy

A non-refundable reservation deposit equal to 10% of the total stay price is required to confirm the reservation. The deposit forms part of the total price. If the guest cancels, the deposit is not refunded regardless of when the cancellation is submitted.

The guest may request one free date change if the request is received at least 48 hours before the original scheduled check-in time. The change is subject to availability and to written confirmation by the hotel. Once this deadline has passed, no date change is available.

The reservation deposit is 10% of the total stay price.

The deposit is credited towards the total price of the stay — it is not an additional fee.

Paying the deposit constitutes the guest's binding confirmation of the reservation; the reservation is confirmed after the hotel confirms receipt of the payment.

Cancellations may be submitted by email or via the link in the confirmation email (guest card).

The paid deposit is not refunded regardless of when the cancellation is submitted. The 48-hour rule does not apply to refunds.

Amounts paid above the deposit are not automatically non-refundable; unless a separately disclosed non-refundable rate applies, they are refunded without undue delay.

Mandatory statutory consumer rights remain unaffected.

The guest is entitled to 1 free date change.

The request must be received at least 48 hours before the original scheduled check-in time.

Approval is subject to availability; the change is valid only after the hotel confirms it in writing.

The paid deposit transfers to the new dates and remains non-refundable. The new price is calculated according to the prices applicable to the new dates; any price increase is paid by the guest.

A date change is no longer possible — neither free nor paid.

The original reservation remains valid.

A cancellation at this stage does not create a right to a deposit refund.

A no-show does not create a right to a date transfer or a refund.

Under the standard policy, only the agreed deposit is automatically non-refundable.

Amounts paid above the deposit are handled according to the confirmed reservation terms and mandatory law.

Duplicate payments and verified overpayments are refunded after verification.

Approved refunds are processed without undue delay through an agreed payment method.

If Hotel ViBee Liptov*** cannot provide the confirmed accommodation for reasons attributable to it, the guest is offered: (a) a full refund of amounts paid for the unavailable service, (b) alternative dates accepted by the guest, or (c) comparable alternative accommodation accepted by the guest. The guest is not obliged to accept an alternative.

Extraordinary circumstances are assessed individually in accordance with mandatory law and the actual circumstances. The hotel may approve an exceptional transfer, credit or refund; such a decision does not change the standard policy.

Send cancellations to hello@vi-bee.sk, phone +421 948 998 302, or directly via the guest card (link in the confirmation email).